Shipping policy

At Solve Collectibles, we are committed to delivering your purchases promptly and securely. Please review our shipping policy for details on processing times, shipping methods, and more.

1. Processing Time

  • All orders are processed and shipped within 2 business days.
  • During high-demand periods (such as promotions or holidays), processing times may extend slightly, however if this is the case, we will notify you on our website.

2. Shipping Methods and Delivery Times

United Kingdom

  • Orders under £100: Customers can choose between:
    • Royal Mail 24 (estimated delivery: 1 working day)
    • Royal Mail 48 (estimated delivery: 2 working days)
  • Orders over £100: Shipped via Royal Mail Tracked 24 (delivery within 1 working day).
  • Orders over £350: Shipped via Royal Mail Special Delivery, guaranteed next-day delivery.

International

  • All international orders are shipped via Royal Mail International Tracked. Estimated delivery times:
    • Europe: 3-5 working days.
    • Rest of the World: 5-7 working days.

3. Customs and Duties

  • International orders may be subject to customs duties or taxes upon arrival in your country. These charges are the responsibility of the customer. Solve Collectibles has no control over these charges and cannot predict their amount.

4. Tracking Your Order

  • Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.

5. Lost or Damaged Packages

  • We take great care to ensure your items arrive safely. However, if your package is lost or damaged during transit, please contact us at info@solvecollectibles.com within 7 days of the estimated delivery date. We will work with you and the shipping carrier to resolve the issue promptly.

6. Shipping Restrictions

  • Due to international regulations, certain products may not be available for shipping to specific countries. If your order is affected, we will contact you as soon as possible.

7. Changes to Shipping Information

  • If you need to change your shipping address after placing an order, please contact us immediately at info@solvecollectibles.com. We will do our best to accommodate your request if your order has not yet been shipped.

8. Contact Us